Acuity Scheduling lists 31 features. How many does your team use?

Most of Acuity is buildable as a custom app, but the mobile-app-based payment readers, HIPAA certification, and the integration ecosystem cannot be replicated.

Online Booking

• Branded booking page
  Clients self-schedule appointment types on a custom branded booking page.
• Embeddable scheduler
  Embed the booking widget into an existing website.
• Booking QR code and shareable link
  Share the booking page via a link or scannable QR code.
• AI booking assistant
  An AI chat bot that helps clients book appointments.
  Needs an outside service: OpenAI or Anthropic API. Needs an AI model provider; simple rule-based chat is buildable, AI chat requires paid model access.
• Virtual meeting links
  Connect video conferencing to meet clients virtually.
  Needs an outside service: Daily. Can store a meeting link per appointment; hosting live video calls is not built in-house.

Availability and Calendar

• Availability controls
  Set hours per service, intervals, buffers, daily limits, and blocked time.
• Multi-location and staff calendars
  Manage schedules across staff members, rooms, and locations.
• Drag-and-drop rescheduling
  Reschedule appointments by dragging them on a calendar view.
• Google, iCloud, and Outlook calendar sync
  Two-way sync of appointments with external calendars.
  Needs an outside service: Google Calendar and Microsoft Graph APIs + Gmail API and Microsoft Graph. Requires calendar OAuth setup with Google and Microsoft.
• Waitlist
  Offer last-minute openings to a waitlist of clients.

Client Management

• Client profiles and notes
  Store client details, notes, appointment history, and search by email or phone.
• Intake forms
  Collect information before sessions via custom forms.
• Email confirmations and reminders
  Automated appointment confirmations, updates, and reminders by email.
  Needs an outside service: Resend. Requires a transactional email service.
• SMS reminders
  Automated text message reminders to clients.
  Needs an outside service: Twilio. Requires an SMS provider account such as Twilio; you pay per message.
• Terms and cancellation policy acceptance
  Clients accept terms and cancellation policies at booking.
• Client self-service reschedule and cancel
  Clients can reschedule or cancel their own appointments.

Payments and Invoicing

• Online payments and deposits
  Collect prepayment, deposits, or store cards at booking.
  Needs an outside service: Stripe. Built on Stripe; you need a Stripe account.
• Invoicing
  Create, send, and track invoices with auto-populated services.
  Needs an outside service: Resend. Invoice emails need a transactional email service.
• Tap-to-pay and card readers
  In-person card payments via card readers and mobile tap-to-pay.
  We can't build this. Requires certified payment hardware and payment-terminal certification, which we cannot provide.
• Receipts
  Automatically send payment receipts to clients.
  Needs an outside service: Resend.

Packages, Subscriptions, and Loyalty

• Packages and recurring sessions
  Sell session packages, recurring appointments, and subscriptions.
  Needs an outside service: Stripe. Recurring billing uses Stripe subscriptions.
• Gift certificates and coupons
  Sell gift certificates and issue discount codes.
• Add-on upselling
  Highlight relevant add-ons during online booking.

Classes and Staff

• Group classes and events
  Offer 1:1 services, group classes, workshops, and events with capacity.
• Staff permissions
  Control what staff can do and which client data they can access.
• Staff notifications
  Notify staff of new, rescheduled, or canceled appointments.
  Needs an outside service: Resend. Email alerts need a transactional email service; push alerts need extra setup.

Reporting and Data

• Appointment and no-show reporting
  Reports on appointments, no-shows, and performance.
• CSV import and export
  Import and export client and appointment data.
• HIPAA compliance
  Built-in HIPAA compliance for protected health data.
  We can't build this. HIPAA compliance is a certification and legal obligation we cannot provide.

Mobile and Integrations

• Native mobile app
  Manage calendars and clients on a mobile app.
• Zapier, webhooks, and API
  Connect to other apps via webhooks, API, and Zapier.

What you’d bring

We write all the code. These features only work on outside services, and those accounts are yours to open and pay for directly.

What we can’t build

• Tap-to-pay and card readers. Requires certified payment hardware and payment-terminal certification, which we cannot provide.
• HIPAA compliance. HIPAA compliance is a certification and legal obligation we cannot provide.

Build only the Acuity Scheduling features you use

Pick your features, choose what it connects to, and see the price before you start.