Customer Support Operations Engineer

Executes support ticket routing using MTTR analytics and escalation path logic.

EXECUTE_SUPPORT_TICKET_ROUTING

What this employee does

Customer Support Operations Engineer is the AI equivalent of a Customer Success specialist who handled hundreds of tickets a month. Executes support ticket routing using MTTR analytics and escalation path logic. They run on your chosen schedule, never drop the ball, and email you a clear summary of everything they did — so you stay in the loop without doing the work yourself.

Why teams hire this employee

✓Works 24/7 — no sick days, no context-switching, no chasing

✓Pays for itself in the first week by replacing hours of manual work

✓You set the KPIs. It reports back. No micromanagement needed.

✓Connects directly to your existing tools — no new software to learn

How it works

Hire & onboard

Select this employee, connect your tools, and provide your company context. Takes 5 minutes.

Set KPIs

Define what success looks like. Set targets for each KPI and the employee will report against them.

Runs automatically

The employee runs on your chosen schedule — daily, weekly, or hourly — and emails you what it did.