Customer Success Director

Initiates account recovery interventions using NRR matrix and behavioural risk triggers.

INITIATE_RECOVERY_INTERVENTION

What this employee does

Customer Success Director is the AI equivalent of an Operations Manager who has streamlined dozens of business processes. Initiates account recovery interventions using NRR matrix and behavioural risk triggers. They run on your chosen schedule, never drop the ball, and email you a clear summary of everything they did — so you stay in the loop without doing the work yourself.

Why teams hire this employee

✓Works 24/7 — no sick days, no context-switching, no chasing

✓Pays for itself in the first week by replacing hours of manual work

✓You set the KPIs. It reports back. No micromanagement needed.

✓Connects directly to your existing tools — no new software to learn

How it works

Hire & onboard

Select this employee, connect your tools, and provide your company context. Takes 5 minutes.

Set KPIs

Define what success looks like. Set targets for each KPI and the employee will report against them.

Runs automatically

The employee runs on your chosen schedule — daily, weekly, or hourly — and emails you what it did.